Flash by Shadowfax
We help businesses and individuals deliver food, groceries, medicines, documents, personal items & so much more within their city.
About the Service
Lightning-fast, intracity delivery service for individuals and businesses
Serviceable across 50 cities in India
Deliveries starting at just ₹32*
Download the App & Track on the GO Use coupon code WELCOME25 to get 25% off on your first 2 orders
Testimonials
As an operations manager, my main job is to get orders delivered on time. We were struggling with timely deliveries when it came to other vendors. We committed 90 minute delivery to our customers but thanks to Shadowfax - Fast Delivery, we could deliver our orders within 60 minutes-Vetic
Being a home cook has many restrictions. It is so difficult to increase reach. But with Shadowfax, I can now deliver to clients who are as far as 15kms from my house. Kiyana's kitchen is now famous in Bangalore-Kiyanas
We get 100s of orders daily but we ship them only with Shadowfax - Fast Delivery. This help us promise the best customer experience and super fast delivery -Allsigns
Frequently Asked Questions
What is a courier service?
A courier service is a delivery service that is similar to shipping, but instead of shipping all of your deliveries are completed by a driver the same day. This ensures that your package is delivered on time with no delays and safely to it’s destination without it being bumped around during the shipping process.
1) We dont purchase items on your behalf
2) Ensure that your order is well packed and can be carried on a bike
3) Do not ship any illigal items in your order
This usually happens when our services are not live in the area yet. We are continuously working towards enabling our services in your area and would be live there soon!
We service orders with a max pickup drop distance of 15km. If the distance between the pickup and drop locations is more than 15km, we would not be able to service the order.
Online payment transaction may fail becuase of various reasons. Any amount deducted should get refunded to your bank account in 5-7 days. In the meanwhile, you may try to place an order by reattempting an online transaction or chossing to pay cash on Delivery of the product.
You can track the status of your ongoing orders and completed orders in the Order history page. View Trip List
An SMS with the tracking link is sent out to the drop location POC already. The status can be tracked by clicking on that link.
We donot have a customer care number live right now.You can mail us your concerns on flash.support@shadowfax.in For any concerns on a ongoing order, please visit the order card from the Order history page and raise a support ticket from there.
You can mail us in at flash.support@shadowfax.in We would get back to you at the earliest
We currently support single pickup and Multiple drop. We support upto 4 drop points in a trip.
We allow free cancellations of an order prior to a rider being allocated to the order. Please reach out to support section in case you need help in cancelling an order. Please verify all details on the order prior to placing an order to avoid cancellation charges
We are currently only servicing orders that can be managed by our partner on his bike. For any specific queries, please drop us an email at flash.support@shadowfax.in
We do not support scheduling of orders. You can place orders for express pickups as and when needed directly on the app.
We donot allow editing details of an order post order placement. Please verify details carefully and keep the order ready prior to placing an order.
We donot allow rescheduling an order. You may chose to cancel the order and place a fresh order later. Cancellation may involve penalty charges.
Coupons are issued to users on the app or communicated via SMS/ Whatsapp/Push notifications. Each coupon has an eligibility criteria. Coupons need to be applied before placing an order. We donot support applying a coupon after placing an order.
We donot support tipping to riders at this moment
We are sorry to see that you want to unsubscribe. Please visit the profile section and update your consent on whatsapp communications to unsubscribe
We donot offer an insurance cover at this point of time. We cover a damage liability of upto Rs. 500 We ship orders with a maximum value of Rs.5000 at present. In case of an issue, please raise it with us on flash.support@shadowfax.in or raise a ticket against the order from the app